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1. Appointments & Booking

• All appointments require a deposit at the time of booking to secure your slot.

• Deposits are non-refundable but may be transferred if the cancellation policy is adhered to (see below).

• Consultation fees may be redeemable against the cost of treatment if you proceed.
   

2. Cancellation & Rescheduling

• We require a minimum of 48 hours’ notice to reschedule or cancel an appointment.

• Cancellations made with less than 48 hours’ notice may result in the loss of your deposit.

• No-shows will forfeit their deposit and may be charged a percentage of the service cost.
   

3. Late Arrivals

• Please arrive on time for your appointment. Clients arriving more than 15 minutes late may be asked to reschedule and risk losing their deposit.

• If you are running late, please contact us as soon as possible.
   

4. Refund Policy

• Due to the personalised nature of our treatments, we do not offer refunds for completed services.

• Retail products may be returned for a full refund or exchange within 14 days if unopened, unused, and in original packaging.

• Refunds are not issued for adverse reactions, however we encourage all clients to complete a patch test where relevant.
   

5. Suitability & Results

• All clients must attend a consultation before their first treatment to assess suitability.

• Results vary from person to person based on skin type, lifestyle, and adherence to aftercare.

• We make no guarantees about outcome but strive to deliver exceptional results with transparency and care.
   

6. Health & Safety

• Please disclose any medical conditions, medications, or allergies prior to treatment.

• We reserve the right to refuse service if we believe the treatment is not in your best interest or may pose a risk to your health.
   

7. Age Restrictions

• Clients must be 18 years or older to undergo SMP, laser, and advanced aesthetic treatments.

• Valid photo ID may be requested.
   

8. Promotions & Referral Scheme

• Referral rewards will only be applied once the referred client completes and pays for a qualifying treatment.

• Promotional offers cannot be combined and are subject to availability.
   

9. Privacy & Confidentiality

• All personal data is handled in accordance with GDPR regulations.

• Client information, photos, and treatment details will remain confidential unless explicit permission is granted.
   

10. Changes to Terms

• HeadStrong Clinic reserves the right to update these terms at any time. Clients will be notified of major changes via email or website updates.